i get connection failure. I tried all the browser and different computers as well. Even cognitive mode. but i the problem is still there
You're posting in the USA TurboTax community forum.
Here's the Canada TurboTax Community forum:
https://turbotax.community.intuit.ca/community/turbotax-support/help/03/en-ca
If you choose "English" there, make sure it has a Maple Leaf icon by it and not a US flag.