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New Member
posted Jun 26, 2021 9:43:48 AM

The turbotax rep asked me to share my screen and saw all all my tax and personal info. Was this fraud?

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2 Replies
Level 15
Jun 26, 2021 9:45:53 AM

no. you consented to this. to resolve your questions about your return it's imperative that a Turbotax agent actually looks at your return. 

 

Level 15
Jun 26, 2021 10:57:26 AM

Why would you think it was fraud if you are the one who initiated the support call to TurboTax and then agreed to screen share to resolve your issue?

 

 

https://turbotax.intuit.com/best-tax-software/secure-online-tax-prep/