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New Member
posted Jun 1, 2019 6:51:08 AM

The "not a robot" option is not displaying/showing on the final page. Thus I cannot click on the "Transmit my returns now". Why is the option not displaying?

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2 Replies
New Member
Jun 1, 2019 6:51:08 AM

If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

  • First, simply refresh the page in your browser and see if that changes anything.
  • If not, then log out and clear your browser Internet cache.
  • Close the browser and reopen it.
  • Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
  • Log in and try again.
  • If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
  • Log in with the private window (again making sure cookies are allowed) and try the efile again.

If that doesn't work, see if a different browser (with cookies allowed) will solve it.

New Member
Apr 22, 2020 5:17:18 AM

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