If you purchased Audit Defense for your 2018 tax return, call TaxResources, Inc. at 877-829-9695, or report your IRS letter on their web site. http://intuit.taxaudit.com/ Do not contact the IRS until you have spoken to TaxResources. They may contact the IRS on your behalf.
If you did not purchase Audit Defense, you can get help with your IRS letter from TurboTax at the following link.
But it's not an audit. They modified my return, and reduced my refund. TurboTax made a calculation error. How do I enforce the 100% calculation accuracy guarantee?
@jeffery-pope wrote:
But it's not an audit. They modified my return, and reduced my refund. TurboTax made a calculation error. How do I enforce the 100% calculation accuracy guarantee?
See this TurboTax support FAQ for the Accuracy Guarantee - https://ttlc.intuit.com/community/charges-and-fees/help/what-is-the-turbotax-100-accurate-calculation-guarantee/00/26355
See this TurboTax support FAQ for how to submit a claim - https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-submit-a-claim-under-the-turbotax-100-accurate-calculation-guarantee-or-100-accurate-expert/00/26065
See this TurboTax support FAQ for documents needed when filing a claim - https://ttlc.intuit.com/community/choosing-a-product/help/what-documents-do-i-need-to-submit-a-claim-under-the-turbotax-100-accurate-calculation-guarantee/00/26004