The final page to submit won't load to allow me to choose an option to verify identity. I have an intl phone number, so I can't access a human to help. Terrible service

There is a bug in the site, I have already read through the community articles on what to do if a page doesn't load, but none have helped or are applicable. I have been going in circles between the phone bot and the answer bot online, and cannot reach a human. I live abroad and have an international number, so I can't get the bot to call me back because it won't accept any number that isn't American.

355

Level 15

Jul 13, 2022 10:21:39 AM

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 15

Jul 13, 2022 12:37:17 PM

On the final pages, to submit, you enter your AGI from last year to verify your identity.

OR your 5-digit self-select PIN selected last year if you have it.

OR AGI = 0 if your AGI is not on file with IRS due to COVID.

If none of these options works, you have to file on paper via US Mail.

@bonoffs

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The final page to submit won't load to allow me to choose an option to verify identity. I have an intl phone number, so I can't access a human to help. Terrible service