Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Apr 15, 2025 5:05:41 PM

The amount for box 1 I'm entering from my W2 is correct but I can't get past it. It is showing as red

0 1 205
1 Replies
Expert Alumni
Apr 15, 2025 5:23:02 PM

Try closing TurboTax, clearing your cache and deleting your cookies. Review the TurboTax Help article How to clear your cache and How do I delete cookies? for specific instructions for your browser. Also, reboot your computer.

 

If that doesn't work, delete your W-2 and enter it again.

 

To delete the Form W-2:

 

  1.  Open TurboTax
  2.  Enter W-2 in the search bar
  3.  Select Jump to w-2 link in the search results
  4.  Select the trash can icon to delete the W-2.

Refer to the TurboTax article How do I change my W-2 info in TurboTax? to delete your W-2.

 

If you still need assistance, reply back to us.