I was working with a tax expert for hours yesterday. She seemed unfamiliar with my tax situations and told me she need to speak with her supervisor and that she would send me a message the next day in the afternoon to speak again. Didn't hear from her until almost 7pm...it said she had sent me a message. 6 minutes later I received another message saying that my Full Service experience has been closed. I cannot view the message or contact her. What is going on? Is this a common experience? Feels like a huge waste of time and I will I be charged for this non service?
We can not help you with this in the Community Forum, you will need to contact Customer Service.
Please call TurboTax Customer service. Here is a link: Turbo Tax Customer Service
@taxturmoil I have reported your post to TurboTax Moderators for investigation. This is NOT the experience that Intuit or TurboTax would find acceptable. Please accept my apology (though I don't work for TT). I believe you can expect a contact from a TurboTax Moderator, either here or by your personal email.
Was working with an expert for over a month - I started March 5 2025, today is April 9 2025 (less than a week before filing deadline) ... I uploaded all my information and spoke with the "expert" (Melanie) on March 5 ... had the expert review my case and had all the files and documentation she needed ... a few weeks went by ... decided to schedule a call to see how progress was going on or around March 21 ... spoke with the expert and the expert assured me everything was "looking good " and that they just needed to have their "QR" Team (Quality Review) review my final numbers before submitting ... waited 2 weeks ... nothing from QR ... expert told me she was still waiting ... come April 8 (a week before filing deadline) I set up ANOTHER appointment with my expert Melanie, and then got the message "We’ve closed your Full Service experience, but our tax experts can still help" ... is this some kind of a sick joke? I've heard of other posts where tax experts ditched them but this is on another level