Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Apr 6, 2024 2:04:32 PM

Stuck on step 1 Review your order. doesn't seem to like FREE doesn't proceed to step 2 Your refund info. How can I do this so I can e-file?

0 1 508
1 Replies
Expert Alumni
Apr 6, 2024 2:05:53 PM

Sounds like your computer may be experiencing a loop.  Let's clear your cookies, history and cache' then reboot.

 

Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

Related Information: