Stuck in Free File but I can't start over and it registered tax return

I'm stuck in a loop with my TT. It's telling me that I'm not qualified for Free File, but i'm unable to start over. It just gives me a popup saying

"You cannot clear your return.

Once you register your tax return, or pay any TurboTax fees, we can no longer clear and start over"

I've also checked and my account has an order number in the order summary.

1321

Intuit Alumni

Feb 28, 2020 10:46:10 AM

If you do not qualify for Free, you will have to upgrade to Plus or another product. Log into your Turbo Tax account and select from the upgrade options.

New Member

Feb 29, 2020 11:30:40 AM

upgrade options do not exist in the free irs version.

New Member

Jan 22, 2021 7:18:51 PM

I’m in this exact same spot a year later. Did you figure out a solution?

Level 15

Jan 22, 2021 7:20:24 PM

If it doesn't let you clear and you haven't paid you could just start a new account. Online is only good for 1 return per account. But you can use the same email address for 5 accounts. How to start another return in the Online version

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-online/00/25596

Level 1

Mar 17, 2021 5:33:35 AM

This is completely unhelpful.

Returning Member

Mar 21, 2021 10:01:54 AM

It's really unconscionable that this is a problem OVER A YEAR LATER!

Intuit Alumni

Mar 21, 2021 10:07:24 AM

Have your tried clearing your cache and refreshing? This may help. Help. Help with doing so has been provided by clicking here.

Returning Member

Mar 21, 2021 10:18:26 AM

It was going to be my last ditched effort. But luckily I found a solution that works for me on another thread. But thanks for the help link I'll keep it just in case i need it later. 😊

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Stuck in Free File but I can't start over and it registered tax return