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New Member
posted Mar 13, 2024 3:38:14 PM

Started New Tax Return 2023 - cannot save or save as error c:\users\...Turbo Tax\2023\filename.tt23 File Not found. Check the filename and try again.

Started New Tax Return 2023 - cannot save or save as error c:\users\...Turbo Tax\2023\filename.tt23 File Not found. Check the filename and try again.

 

Running Windows 10. Ran Turbo Tax without issue for past 4 years on this computer. Transferred from 2022 tax return. Standard edition of TT. 

Also, saving to cloud (Microsoft) have done this for previous years. Tried Save, Save As, etc. Keeps saying File Not Found - This is the first file of the year, and cannot save it. Frustrating!

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1 Replies
Expert Alumni
Mar 15, 2024 8:38:27 AM

I am going to suggest these steps below. I think you might be having an issue other users have experienced with installing when using Windows 10. 

 

  1. Type "environment" in the windows search bar.  
  2. This will bring up "Edit the System Environment Variables" as a match.   
  3. Clicking on it takes you to the "Advanced" tab of a dialog box titled "System Properties."   
  4. Near the bottom of the dialog box, click on the pushbutton labeled "Environment Variables...".   
  5. This brings up a separate dialog box that shows the current values for user environment variables at the top and system variables at the bottom. In the list of user environment variables, you should see both TEMP and TMP, and their current values.   
  6. Click on each, then click on the "Edit..." pushbutton.   
  7. This brings up another dialog box in which you can change the "Variable value" to "C:\Temp" (be sure to change the variable value, not the variable name).   
  8. This folder must, of course, exist for this step to work properly.   
  9. OK out of all the dialog boxes and retry the install.   
  10. Environment variable changes take effect immediately, so if this is the only change you make, it's not necessary to reboot.