If you received a "something went wrong" error when trying to make an entry in TurboTax, try the following troubleshooting steps:
- Check your internet connection. Hardwired connections work best.
- Try exiting TurboTax, restarting your device and starting TurboTax again.
- Try using a different browser. Chrome usually works well.
- Try clearing your cache and cookies.
If after trying all of the options mentioned you still have the same problem:
See this help article and this one for instructions on how to contact TurboTax customer support depending on which product you are using.