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Level 2
posted Jan 31, 2022 5:29:13 AM

Software Problems

I have TT Premier Windows Edition 2021 version [phone number removed]) and I have it walking me through everything and I have run into two problems.

 

The first is, in the Investment Income section (I have none) I answer all the questions "No". Then at the end, it loops around to the beginning and repeats the same questions. It does this endlessly and will not let me continue.

 

I have tried saving the return and re-opening it, but that does not help. I have tried deleting the return and starting over - same results. I have rebooted the computer and tried but again, same result.

 

The second problem I have is, after I exit the program it restarts by itself a few seconds later.

 

Please help!

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1 Replies
Intuit Alumni
Jan 31, 2022 9:47:07 AM

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support.

What is the TurboTax phone number?