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Level 2
posted Jan 22, 2020 3:08:09 AM

Software insists that RR employer needs to fix excess RRTA and SS. Pub 505 direct Sched 3. Software does not compute properly. Same problem as in 2018. Shoddy work!?

0 4 804
4 Replies
Level 15
Jan 22, 2020 4:40:58 AM

You Really-really need to call Customer Support, and let them work thru the details of that problem.....the exact values need to be tested, and a ticket written to get it fixed.  But that can't be done without the gory details that are on your W-2 form so they can SEE under exactly what conditions the problem occurs.  This would help not only you, but thousands of others  too:

 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

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Make sure you go back and EDIT that W-2 to make absolutely sure the $$ amounts are correct.   People commonly slip up on decimal point placement, or hit a comma instead of the decimal...and that screws up the number without them noticing.

 

Level 2
Feb 1, 2020 9:45:51 AM

Thanks.  I have talked to one of the Turbotax agents over a week ago.  I have received no updates at this time, but I appreciate the feedback from the community.  I deal with this issue every year, and it has problems each time.  I am printing my federal return and will not be coming back to Turbotax unless I receive an update from the company by 2 weeks from this date.  I think it's time for an accountant to file my taxes.

New Member
Feb 13, 2020 5:34:10 PM

I agree.  Has Turbo Tax fixed yet?  Do I just ignore and proceed?

Level 2
Feb 14, 2020 6:38:22 PM

I received guidance from the following link and it worked:

 

https://ttlc.intuit.com/community/retirement/discussion/i-am-a-railroad-employee-and-made-payments-for-the-year-to-railroad-retirement-and-need-to-know-how/00/784465

 

I'm still not satisfied that the problem keeps returning.  I'm likely to forget the procedure next year, and I am waiting on TurboTax to provide a fix that keep me on track i the future. 

 

A personal accountant is not out of the question  at this time, but I made it through the issues this year.

 

Thanks.