I did my ex wifes taxes and they went through immediately with no hold. But i got an email stating that it was getting a hold because I didn't use my old account from the marriage. But was told to create a new account since we were divorced. Why won't they release the hold?
Since a new account was used to file, there may be identity verification pending in the background.
Be patient; they may release it before the 48 hour timeframe.
You can Contact TurboTax Support for help.
The hold on my end is because we were filing separate we both had new accounts i did hers and it went straight through no problems but mine which was done earlier was put on hold. Got an email stating i need to call customer support to release the hold. I did and they said as soon as i finish my wife taxes it will release, its now closing in on 72 hours without movement on mine. Its just frustrating that i paid so much and its just sitting there. Every time i try to do an extension i get an error message. Guess i will just call again.