So I’m done with my federal and now I have to file my taxes in 2 different states .When I go to click on a state it opens up the and then loops me back to the title start

When you are clicking on the state, are you clicking on the initial state or add state? 

Ether or , I have a case open right now . I talked to 2 different people at the same time and they said that it’s a known issue and they’re working on a solution. They said that it is very rare that people have been getting stuck in loop.