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New Member
posted Apr 4, 2023 12:02:51 AM

Should it take several minutes to see documents for review

i have gone away from my screen and upon returning still not viewing of forms.  the tax program closed my session without seeing the preview

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2 Replies
Intuit Alumni
Apr 4, 2023 8:23:09 AM

Please try logging completely out of the TurboTax website, then clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser to see if it improves.

New Member
Apr 6, 2023 9:47:02 AM

I hate it when I have to clear the cookies as then every site I have to log in again and answer a host of questions.  I just chose to use another browser instead.