Should I worry about a TurboTax email to refile a rejected return if I already mailed it physically and paid per an agent’s instructions, or is it an automated reminder?

I received an email from TurboTax with the subject “CRITICAL REMINDER: Your tax return needs to be corrected and re-filed” saying I need to resubmit a rejected return. Two weeks ago, a TurboTax agent confirmed my FY2023 AGI was correct despite the e-file rejection. She advised me to file by mail instead, helped me submit the payment through the IRS website, and I followed all her instructions. Now I'm unsure — is this email a real issue I need to act on, or just an automated reminder that doesn’t apply since I mailed everything in? Thanks in advance!

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1 Best answer

Level 15

Apr 17, 2025 10:36:00 PM

If you mailed your return just ignore the email to file. You have filed. They didn’t tell you to try entering 0 for the AGI? That usually works to efile.

Level 15

Apr 17, 2025 10:36:00 PM

If you mailed your return just ignore the email to file. You have filed. They didn’t tell you to try entering 0 for the AGI? That usually works to efile.

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Should I worry about a TurboTax email to refile a rejected return if I already mailed it physically and paid per an agent’s instructions, or is it an automated reminder?