I've purchased Turbotax desktop since 2019, but for some reason when I went to download TT desktop 2020, 2021, 2022 onto my new laptop, I don't see a download option on the Downloads page, but I do see it for 2019 and 2023. I have the license codes for the missing years, but when I use them I get the error message "This license code has already been associated with an account. Please check that account and look for it in Downloads."
I remember I installed all those years' Turbotax from the CD that came with the purchase from Costco. How do I install those older versions of Turbotax desktop on my new laptop? Why are the downloads links missing for only those years?
You will have to contact TurboTax support for assistance with this problem.
Support is open from 5am to 9pm Pacific time, Daily
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
You will have to contact TurboTax support for assistance with this problem.
Support is open from 5am to 9pm Pacific time, Daily
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax