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New Member
posted Jun 7, 2019 4:59:13 PM

Send an email to turbotax

I want to send turbotax an email.  I don't want to call.  I paid to efile my state taxes, but they never went through so I had to mail them.  I want my money back.

0 3 976
3 Replies
Level 15
Jun 7, 2019 4:59:15 PM

To contact TurboTax customer service/support use their contact website during business hours.  If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Support is open from 5am to 9pm Pacific time

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Returning Member
Mar 11, 2022 9:37:27 AM

I just filed my taxes yesterday and I had a 20% off coupon with a service code of [PII removed] which I just got in the mail day before yesterday and it didn't take the 20% off it doesn't expire till April 1st 22

Level 7
Mar 11, 2022 10:33:27 AM

The service code will only work before you pay for your return.  Since you just published it to the world, someone else may pick it up and get the benefit of it if they have not already paid.  Hope they thank you.