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New Member
posted Apr 14, 2024 10:11:13 AM

Says I hit a slight snap and wont let me proceed what should I do?

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1 Replies
Level 15
Apr 14, 2024 11:05:08 AM

It depends on where you are in the TurboTax program, but you might try clearing your browser's cache and deleting your cookies, then try picking up where you left off.

See the TurboTax Help articles How to clear your cache and How do I delete cookies? for guidance.

If this doesn't help, see the TurboTax Help articles Why am I stuck in a loop in the File section of my return? and State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file for guidance.

If this doesn't help, feel free to post back with more information.