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Not sure, but something strange and somewhat similar to this happened to me recently. A large brokerage firm at which I have had accounts for many years, suddenly sent me a request for a W-9 for an account that has been open there for years claiming that the IRS notified them it did not recognize the EIN (it's a trust account) and I needed to submit a new W-9 immediately (which I did and then they said the IRS was satisfied with it).
Nothing changed on that account, it's been filing taxes under the same name and same EIN for 5 years with no problems. All of a sudden they didn't recognize it? Makes no sense.
And then! The brokerage firm put the account on "B notice!" HUH? B notice means that the account is owned by a non-resident if the USA and means they automatically start withholding taxes (which they did start doing!). Have no idea where that came from. Contacted them and after about 2 hours of my time wasted finally got them to remove the B notice and reverse the withholding transactions. What a pain.
Don't know how much of this was the brokerage and how much was the IRS, but something was definitely weird. Didn't affect any of my other accounts including a second trust that I have.
Maybe it has something to do with the Democrat's new 87,000 new IRS hires?
I gave up and filed on paper. I'll be looking at a different tax software for next year.
You'll be lucky if you have that option. The IRS is trying to put the tax software companies out of business by creating its own online filing system which is now being tested for the first time this tax year. If you think things are a mess now, wait until the federal government takes over the filing process.