Requested a password reset. Code received by phone. Turbo tax hit a "snag". Tried again with same result. What next?

Try resetting your password in a Google Chrome Incognito window:

1. On your computer, open Chrome.
2. At the top right, click More (three vertical dots), then select New Incognito Window.
3. A new window appears. In the top corner, check for the Incognito icon .

https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en