Hello,
I have e-filed my 2022 TurboTax 100 return 4 times with IRS, and they are all rejected based on the IRS code, IND-181-01 - stating that "The Identity Protection PIN (IP PIN) for the first taxpayer on your return is missing". Every time, I retype my IP PIN, save the TurboTax file, and e-file again, and once again IRS rejects it. My IP PIN is the correct one, and I have used it successfully for at least the past 5 years. I called TurboTax at 1800 phone number but no live customer support. Would appreciate your comments.
Thanks,
Tom2000
The IRS sends a new IP PIN every year.
From the IRS: The IRS IP PIN is a 6-digit number assigned to eligible taxpayers to help prevent the misuse of their Social Security number on fraudulent federal income tax returns. A new IP PIN will be generated each year.
Here are two ways to navigate to the section to enter the 6 digit IP PIN:
Or another way:
The IP Pin is different than the 5-digit signature Pin. Additionally, the IP Pin will change each and every year. This is an Identity Protection Pin.
You can get an Identity Protection pin here, or if you lost your IP PIN, you can go here to Retrieve IP PIN.
Thanks for the feedback. Where do I have to enter the IP PIN? The TurboTax weblink rejection file takes me to update my 5-digit PIN, which does not make sense since it is correct anyway, while the IRS rejection statement mentions the IP PIN, which shows that the TurboTax suggestion to update my PIN is NOT related to the IRS rejection due to the IP PIN.
In the previous 5 years, I did not have to get a new IP PIN from IRS, and my TurboTax 1040 return e-filings went through successfully. Why this year, IRS rejects my e-fil due to IP PIN?
Also where do I update the IP PIN on the Desktop 2022 Turbotax Home and Business 1040 return? Any help would be appreciated.
Thanks.
The IRS sends a new IP PIN every year.
From the IRS: The IRS IP PIN is a 6-digit number assigned to eligible taxpayers to help prevent the misuse of their Social Security number on fraudulent federal income tax returns. A new IP PIN will be generated each year.
Here are two ways to navigate to the section to enter the 6 digit IP PIN:
Or another way:
After much searching and trying other instructions that didn't work, these were the first instructions I found that actually do work. Thank you!
I have my 6-digit IP Pin. The Turbotax signature page box to e-file my taxes only has space for a 5-digit IP Pin. How do I enter a 6-digit pin when there is only space for 5-digit pin number?
@susandusan wrote:
I have my 6-digit IP Pin. The Turbotax signature page box to e-file my taxes only has space for a 5-digit IP Pin. How do I enter a 6-digit pin when there is only space for 5-digit pin number?
To enter, edit or delete a 6 digit IP PIN
Click on Federal Taxes (Personal using Home and Business)
Click on Other Tax Situations
Scroll down to Other Return Info
On Identity Protection PIN, click the start button
Or enter ip pin in the Search box located in the upper right of the program screen. Click on Jump to ip pin
Thank you for responding. I have followed the steps you suggested and on the e-file signature page the box for IP Pin will only allow me to type in 5 digits. My pin is 6 digits.
@susandusan wrote:
Thank you for responding. I have followed the steps you suggested and on the e-file signature page the box for IP Pin will only allow me to type in 5 digits. My pin is 6 digits.
The e-file PIN is any 5 digits you select. It has nothing to do with the 6 digit IP PIN you have already entered in the TurboTax section for an IP PIN as I previously posted.
Sorry for my confusion. It worked! Federal return has been accepted. Thank you.
Took me 20 minutes of searching for this. Thank you so much for answering!
If I answer “No” to the question, “Did anyone in your family get an Identity Protection PIN from the IRS for this years’s taxes?”, why does my return continue to be rejected with Code IND-181-01 error? No one in our house experienced identity theft (thankfully) nor did we receive a IP PIN from the IRS.
If you are continuing to be rejected, it would be best to give us a call here, so we can better assist you with this. @KathyHamlin
Yep. I had the same problem. Intuit really did a bad job at making the IP PIN easy to find. They should also add text next to the self selected PIN to distinguish it from the IP PIN.
I'd go as far as to put "*this is not your IP PIN. Click here to navigate to where the IP PIN is entered."
Your IP Pin will change every year and is issued by the IRS.
The IP Pin is different than the 5-digit signature Pin. Additionally, the IP Pin will change each and every year. This is an Identity Protection Pin.
You can get an Identity Protection pin here, or if you lost your IP PIN, you can go here to Retrieve IP PIN.
Thank you @PattiF
These simple instructions were not included in the software, and the "fix error" function does not go to the correct location to enter this information.
I'm new to this Support chain and I'm replying to this issue because it's been such a pain to get in touch with someone from Intuit. The issue involves the IRS IP PIN entry. In both the 2022 and 2023 versions of the desktop Tubro Tax software, the STEP-by-STEP process takes you to a screen that allows you to enter your IRS PIN number/s. The problem is the field size. On that screen, Turbo Tax only allows 5 of the 6 digits provided by the IRS PIN number. If you submit this to the IRS, they will reject it. Had this happen both years. I correction involves going back into the Federal Information Worksheet and entering the correct 6 IP PIN number into that form. Once you do this and resubmit, the IRS is happy. I'm trying to get Intuit to investigate this and determine if this is a real issue with the metadata of the Step-by-Step form, or if I'm just doing something wrong. I've managed to correct it both years, but I"m grateful I kept notes. Thanks.
To enter, edit or delete a 6 digit IP PIN
Click on Federal Taxes (Personal using Home and Business)
Click on Other Tax Situations
Scroll down to Other Return Info
On Identity Protection PIN, click the start button
Here are two ways to navigate to the section to enter the 6 digit IP PIN:
Or another way:
I am using the Turbo Tax (Mac) Home and Business this year and things are arranged differently from the navigation indicated, the Other Tax Situations is under the Personal Tab -- Other Return Info.
I had solved this directly on the forms before reading this solution because I was unable to find the place in the "Easy Step" to enter the 6 digit IP Pin. So, I went to Forms mode, then the "Info Wks" after Part VII is the section on the forms for Identity Pin Protection.
Yeah, I got a new 6-digit IP PIN, in 2025 for 2024, but TT only allows me to type in 5 of the numbers. What's with that? I've been rejected 5 times now with no clue on how to get past this issue. aslann
@aslann wrote:
Yeah, I got a new 6-digit IP PIN, in 2025 for 2024, but TT only allows me to type in 5 of the numbers. What's with that? I've been rejected 5 times now with no clue on how to get past this issue. aslann
The 5 digit e-file PIN is any 5 digits you select.
To enter, edit or delete a 6 digit IP PIN
Click on Federal Taxes (Personal using Home and Business)
Click on Other Tax Situations
Scroll down to Other Return Info
On Identity Protection PIN, click the start button
I'm trying yet again. The IPPIN info location is BURIED and needs to be made more obvious as others have noted. I have entered it in the right place and we'll see what happens. Thank you for your help...