☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Level 2
posted Apr 24, 2024 9:51:13 AM

Refund sent but deposit not received

Hi,

'Where is my refund' page shows my refund was sent on Mar 22. 2024.

I opted for Direct deposit. 

I still haven't received my federal refund. I received my California state refund in direct deposit.

IRS asking me to file a claim because  the28-day waiting period for receiving your check has expired 

Please advice me on this.

 

Thanks,

Vijay

0 5 3350
5 Replies
Expert Alumni
Apr 24, 2024 9:52:50 AM

I would contact your back and inquire about the deposit.

Level 2
Apr 24, 2024 10:41:06 AM

Hi,

 

I just enquired with the bank.

The bank said they couldn't find any transaction for that amount.

They also said they couldn't find any direct deposit that got rejected or on hold.

 

Thanks,

Vijay

Employee Tax Expert
Apr 24, 2024 11:13:39 AM

If you have contacted the bank and they are unaware of any rejected deposit, then you may need to file Form 3911, Taxpayer Statement Regarding Refund to initiate a trace on the deposit. This allows the IRS to contact the bank on your behalf to attempt recovery of your refund. Please see Refund Inquiries for more information. 

 

@vijay_tt 

Level 2
Apr 24, 2024 11:18:10 AM

Hi,

 

I moved back to India now.

How do I file Form 3911 from India ?

IRS website asked me to file a claim as I didn't receive my refund.

 

Thanks,

Vijaybabu

Expert Alumni
Apr 24, 2024 11:24:03 AM

You need to print/complete and mail the form to the Internal Revenue Service center where you would normally file a paper tax return. For CA taxpayers that would be:

 

Department of Treasury
Internal Revenue Service 
Ogden, UT 84201-0002