Received an email directly from Turbo Tax, not affiliate, for 20% off. When I click on "claim your offer" or "save 20% off" links discount doesnt apply at checkout

You can get TurboTax support contact information, including phone numbers, at this link: https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lgu63kikh