I needed to check last year's income. Turbotax forced me to reauthenticate, then it started crashing. I see the splash screen briefly and then nothing. Older versions want me to find my authentication code.
I've got 8 tabs open from the web site leading me on a wild goose chase just to FIND support, let alone ask an actual question. That took me around a whole other loop. I've been working nearly an hour just to be able to post this.
This is an ongoing problem. I buy Turbotax, usually from Amazon, and download it. It refuses to install. Then I have to find someone at Turbotax to tell me where the secret version that actually works can be downloaded.
I need them all to work all the time. Currently, none of them work any of the time. If I have to refer to previous years to find information, I have to wade through a lengthy stack of pdfs that I saved
I'm just about done with this. I've stuck with Turbotax because it is a hassle to change. But now it is an even bigger hassle to stay. There is no advantage to continuing to use Turbotax anymore.
Right now, all I want is for previous years to actually open. Next year, I'll try something different.
@pjcamp Not sure we have an answer for that one.
IF on a Windows computer, make sure you check your recent OS updates, because partially-installed Windows updates are known to block proper operation of the Desktop software, and full b re-boot is necessary...and I've had two entirely different Windows OS updates in the past week on two Windows computers.....one this morning.
As it happens, I rebooted for an update immediately before trying to start Turbotax.
This software is flaky as hell.
Most of us who historically use TTX desktop software, have no issues with older versions.
Of course, that's talking about already-installed software from prior years that was never uninstalled.
Yeah, if on a new computer, there could be issues...usually not though, or perhaps you are storing your files on a cloud drive now and you haven't logged into that cloud drive....or you have a virus checker that is overly active.......also, you can't do a re-install of 2020 or 2019 anymore . 2018 and earlier are a "maybe" situation (no installation codes needed), but would only be useful IF you had an installation file for the software that was released at some date on-or-after the date you e-filed AND there is no state file in your taxes (you can't open an old file without the state already installed....if you filed a state)
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The only route I can give you is to call Customer Support, but I'm not sure they can parse your particular problem. (Weekdays only right now)