I purchased turbotax at BJ's, opened it, downloaded it and when I tried to open the application it told me that I needed mac Os 13 which I have now discovered is not compatible with my older mac air. How do I go about returning this product as I apparently cannot use it.....?
I have used Turbotax for years, why is it not compatible with my perfect fine computer?
You are correct, TurboTax 2024, is only compatible with OS 13 or higher. Since you purchased it at BJ's you will need to return it to them to discuss a refund.
If you can’t install the Desktop program you can switch to the Online version. Then you can transfer your prior year returns from the Desktop program into the Online version.
If you used the Desktop program last year here’s How to transfer into the Online version, expand the blue link if you used the CD/download last year
If you used the Desktop program before you may notice several differences and not like the online version. It has less features and no Forms Mode. You can only do 1 return. Your return is only saved online so be sure to save both the .tax2024 data file and the pdf file to your computer when you are done. In case you need to amend in the future or if you need a copy to get a loan or something. You might not be able to access your online return when you need a copy.
Start an Online return here,