☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Not applicable
posted Jan 21, 2020 7:55:45 AM

Problem with cd/download purchased in November

The license code given to download the cd on line states that it is assigned to an different account than I use to sign into turbo tax.  I cannot locate another account.  Would it be possible to mail us a cd to load?

[removed]Westerville OH [social security number removed]

ID [email address removed]

[phone number removed]

0 1 271
1 Replies
Intuit Alumni
Jan 22, 2020 8:37:15 AM

Please reach out to our customer support specialists by following the instructions below:

 

  1. Go here to go to our Contact us page.
  2. Select your product (CD/Download Mac or CD/Download Windows), your edition (Basic, Deluxe, etc.), ask your question, then select Continue.
  3. Enter your contact info, then select Get the phone number.

The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. If you still require assistance, you can contact us at (800) 446-8848.