"Preparing your documents. This may take a few moments." I'm to this point and have waited over 10 minutes and still have no documents to review. How do I get help?

First, I suggest you try these troubleshooting steps:

 

• Check your internet connection. Hardwired connections work best.
• Try exiting TurboTax, restarting your device and starting TurboTax again.
• Try using a different browser. Chrome usually works well.
• Try clearing your cache and cookies.  

 

If after trying all of the options mentioned you still have the same problem:

 

See this help article and this one for instructions on how to contact TurboTax customer support depending on which product you are using.

 

 

I did finally reach tech support. Quirita was very helpful. It likely was a browser issue but we found a work around after talking with her. Thank you for your suggestions.

What was the workaround? I’m having this same issue! Thank you in advance!

In case the OP doesn't respond:

 

First, I suggest you try these troubleshooting steps:

 

• Check your internet connection. Hardwired connections work best.
• Try exiting TurboTax, restarting your device and starting TurboTax again.
• Try using a different browser. Chrome usually works well.
• Try clearing your cache and cookies.  

 

If after trying all of the options mentioned you still have the same problem:

 

See this help article and this one for instructions on how to contact TurboTax customer support depending on which product you are using.

 

@millsa 

@carolynrhg