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New Member
posted Feb 11, 2020 7:05:43 PM

PLZ HELP ME. Apparently I have 3 accounts with turbo. I logged into one of the old ones by accident... logged back into the right one and all of my tax info was gone. I was literally almost done and I

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2 Replies
Level 15
Feb 11, 2020 7:07:09 PM

It should still be there.  Maybe it's in another account.

 

That's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

Level 1
Feb 11, 2020 7:07:37 PM

Maybe try logging into your old account and see if it is there?  I feel your pain 😪