We cannot arrange phone calls to you. You can try contacting customer support if you want to:
Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday
You may need to understand that online preparation and e-filing for 2023 returns is now permanently closed. If you still need to prepare a 2023 return, you will need to use the CD/download on a full PC or Mac, and the return will have to be filed by mail. E-filing is closed for 2023.
To file a return for a prior tax year
If you need to prepare a return for 2021, 2022, or 2023 you can purchase and download desktop software to do it, then print, sign, and mail the return(s)
https://turbotax.intuit.com/personal-taxes/past-years-products/
You may also want to explore purchasing the software from various retailers such as Amazon, Costco, Best Buy, Walmart, Sam’s, etc.
Remember to prepare your state return as well—if you live in a state that has a state income tax.
When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.
Federal and state returns must be in separate envelopes and they are mailed to different addresses. Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.
The TurboTax online editions for 2023 have shut down for this tax season.
To complete and file a 2023 tax return you will need to purchase and download one of the 2023 desktop editions to a personal computer, Windows or Mac.
Go to this TurboTax website for the 2023 desktop editions - https://turbotax.intuit.com/personal-taxes/past-years-products/
A 2023 tax return can only be printed and mailed, it cannot be e-filed