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New Member
posted Apr 17, 2025 8:59:02 AM

paying for TurboTax when amount was not deducted from return

When I filed my taxes, I selected for the TurboTax fee to come out of my return. However, the IRS maiuled my check instead of Direct Deposit.
I received an email to pay the invoice amount by the 18th or they would charge the credit Card on file. That CC no longer exists.

 

I cannot find a different way to pay for the invoice???

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1 Replies
Level 15
Apr 17, 2025 11:02:24 AM

 

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh