What is your actual tax actuation you were trying to address? Which question are you not being allowed to answer?
Here are the instructions for completing Form 8379 (Injured Spouse Relief), which can be filed with your return (or separately). Perhaps they will address your situation since I'm not sure exactly where you are in the interview:
I was waiting for the customer to describe their situation because one problem they might be having is not understanding the difference between innocent and injured spouse relief, and are asking for something they don't qualify for that the program is not letting them have. We would need more facts about exactly what relief is being requested and why.