On 4-17, I used TurboTax to calculate my refund as it was advertised as free. to my surprise, my credit card was charged for not filing taxes with the IRS.

I would like to clarify that I have never used your website to file my taxes, and the payment was processed even before I could file my taxes. Therefore, I was charged for a service that I did not request or receive.

I am kindly requesting a refund of the amount charged to my credit card. I hope to resolve this issue amicably and quickly, and I would appreciate your prompt response to this matter.

358

Level 15

May 11, 2023 1:02:25 PM

You will have to contact TurboTax support for this problem. Use the key words Billing Issue when contacting support.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Why sign in to the Community?

On 4-17, I used TurboTax to calculate my refund as it was advertised as free. to my surprise, my credit card was charged for not filing taxes with the IRS.