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posted Feb 22, 2026 6:42:35 AM

Not receiving licence code

I purchased the desktop home and business program through the intuit site (and then again through staples). It has been about 24 hours and I have not received my licence code) what is the normal wait time?

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1 Replies
Employee Tax Expert
Feb 22, 2026 7:11:11 AM

You can follow these instructions to find your license code online by logging into your Intuit account page:

From the TurboTax website

  • On your order confirmation screen
  • In your email confirmation
  • In your Downloads folder:
  1. Sign into your Intuit account.
  2. Under TurboTax Desktop 2025, select Licenses and downloads.
  3. Look for your license code under the TurboTax product name.
  4. Return to the install screen and enter the code to continue.

See more: TurboTax FAQ - How do I find my license code for TurboTax Desktop?