Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jun 3, 2019 12:55:45 PM

Nonresident alien shouldn't use TurboTax since it is not supporting the required tax return documents for NRA right?

TurboTax doesn't work for nonresident alien since it is not supporting 1040NR, 1040NR-EZ and 8843 within system itself. Is it correct?

If it is.

With all the questions customer answered within the system before filing tax, there is no warning message at all reminds customer NOT TO USE TURBOTAX if you are NONRESIDENT ALIEN. I filed in Jan, and now my coworkers and friends all started to realize using TurboTax will lead to wrong tax return documents if users are nonresident alien and now need to consult with tax expert and amend with IRS. 

1) We all know TurboTax mentioned Sprintax is its partner. It is my fault to assume this partnership means using TurboTax is also fine as the certain moment I will get reminded/transferred to SprinTax system when customer should fill those nonresident alien forms. Instead, even with all the info filed and the question answered in TurboTax, TurboTax still thinks 1040 is the right form to fill while it is actually 1040NR-EZ. 

2) TurboTax should mention at the very beginning that nonresident alien COULDN'T use this system at all

3) TurboTax should let the customer know how much they need to pay while customer doing the beginning service fee estimate. I used the estimate and was shown I can file Tax for free, and then after 30mins of filling info, then a message pops out to let me pay almost $100 (for both State and Federal) to upgrade to Deluxe, while the situation can be so easily known at the very beginning!  

4) When I used "Talking to the Expert" function, the time estimate showed "We'll call you in about 5 mins." That was around 12:46pm and then I received the call at 1:33pm. Come on, the time estimate is WAY TOO FAR AWAY. If the estimate can be just a little bit more precise, it will be much better for customer to manage their schedule instead of expecting a phone call that is not coming anytime soon. 

0 5 2772
5 Replies
Level 9
Jun 3, 2019 12:55:46 PM

Correct, TurboTax can not do 1040NR for Nonresident Aliens.

You are also correct about everything else.  I have pleaded with them for over 3 years to fix this, but the developers of TurboTax have no intention of fixing it.

New Member
Jun 3, 2019 12:55:47 PM

@TaxGuyBill thank you for responding. I am laughing on your situation (of course mine as well.) But I am glad someone sees this post and has the same concerns I have. Let's see will I get responded by TurboTax specialist on these issues.  

Level 15
Jun 3, 2019 12:55:49 PM

Thank you for taking the time to share your experience with us. We will pass this feedback along to the appropriate team. 

New Member
Jun 3, 2019 12:55:50 PM

Thanks Gabi, I do appreciate your reply. However, would you kindly let me know have any changes or improvement been made and not only "feedback passed to team" and no response after, since the team knows it for a while.   

New Member
Jun 3, 2019 12:55:51 PM

Thanks Gabi, I do appreciate your reply. However, would you kindly let me know have any changes or improvement been made and not only "feedback passed to team" and no response after, since the team knows it for a while.