new return

I'm having trouble starting a new return in my Premier software. I tried starting a new return for myself but it would act like it was trying to open something then the whole program would shutdown. The only way I could get a return started for myself was to open my return from last year. I now have a child with a job and am trying to open a return for them but it's doing the same thing. I've tried restarting my laptop but it keeps doing the same thing.

1275

Level 15

Jan 25, 2025 7:24:03 PM

Are you on Windows? How are you trying to start a new return? Are you going up to File-New Tax Return? Then what do you get? A box to Continue an existing return? Do you see the 2 blue buttons to Start A New Return and Continue from Turbo Tax Online?

Have you updated the program? Go up to Online-Check for Updates. If you are on Windows there may be some Windows updates to do also.

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new return