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Level 1
posted May 24, 2025 8:35:30 PM

Need to download software to reinstall. I have the DVD but not DVD drive on new machine? What's the link to find the software?

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4 Replies
Level 15
May 25, 2025 5:19:54 AM
Level 1
May 25, 2025 6:08:18 AM

I did that already before I posted yesterday but it wants me to buy it again.  I bought the dvd at Sam’s but I always register the product on my account every year so I have the activation code. Thanks for the link though. I was just hoping it was somewhere else. After I posted this I dug out my old laptop and installed it there so at least I have a working copy now. Just have to have patience for the old slow machine which I was hoping to avoid. 

Level 15
May 25, 2025 6:35:04 AM

@harrisbmo If this is for tax year 2024 and you have the license code you can download the 2024 software from this website - https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/

 

Otherwise, you can contact TurboTax support on Tuesday, 05/27, and see if they will push an installation file to your download account.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Level 1
May 25, 2025 10:55:54 AM

Thank you.  I will call Tuesday.  Appreciate the help.