I have the receipt from the vendor that acts like the postal service agent. I have the tracking information from the USPS showing it never left the vendor. We have proof that someone already filed taxes and collected a refund using his SSN. Not sure what to do. I know since he is an adult he has to do most of the leg work but can we mail out his taxes with proof we have or do we need a professional at this point?
Include a form 14039 so he gets an IRS IP PIN so this cannot happen again.
I would have the envelope tracked since that doesn't seem correct. And paper returns will take 6 months or longer to process so he is in for a long wait.
If you get proof the return never left the drop off point then mail another copy via USPS and get tracking on it.
I'd also include a short letter indicating 'identify fraud' so that they don't just process the return as a duplicate and think they are done!
Include a form 14039 so he gets an IRS IP PIN so this cannot happen again.