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New Member
posted Jun 3, 2019 4:31:43 PM

My return was suppose to be 904, I paid 20 dollar to you guys

So that leaves me with 884 to get back, I only got 844 back

0 3 569
1 Best answer
Level 15
Jun 3, 2019 4:31:45 PM

Did you purchase PLUS at 19.99?

If you chose to pay the TurboTax product fees out of the Federal refund, there is an additional 39.99 service fee for that option (44.99 for California filers.)

So the total fee would be 19.99 + 39.99 = 59.98,  plus possible sales taxes.  (64.98 for California)

3 Replies
Level 15
Jun 3, 2019 4:31:45 PM

Did you purchase PLUS at 19.99?

If you chose to pay the TurboTax product fees out of the Federal refund, there is an additional 39.99 service fee for that option (44.99 for California filers.)

So the total fee would be 19.99 + 39.99 = 59.98,  plus possible sales taxes.  (64.98 for California)

New Member
Apr 12, 2021 5:58:35 AM

Paid $20.00 fee to email state tax return. It was rejected. How do I get my fee refunded?

Level 15
Apr 12, 2021 6:11:06 AM

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

 

 

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”