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New Member
posted Apr 11, 2024 9:36:18 AM

My return was rejected due to AGI. When I go to fix it, it shows my name and then 2 more screens without names. I enter the same amounts. It is then rejected again.

It is rejected and then shows my wife's name with the AGI for me. I then enter her AGI, and then also on the 2 other screens where there is no name and rejected again. It seems as if it should be asking me for an AGI with a name attached instead of without.

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1 Replies
Expert Alumni
Apr 11, 2024 11:19:48 AM

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

 

The IRS uses your prior year AGI to combat fraud.   

 

You can find your 2022 Adjusted Gross Income (AGI) by: 

 

  • Looking at line11 on page 1 of your 2022 Form 1040; or 
  • You can request a transcript of your 2022 tax return from the IRS to ensure you have the right number. You can request your transcript online at the following link: Get Transcript  

Check these items as well to ensure you have the correct number.  If you: 

  • Filed late last year after mid-November or your return was processed after that time—try entering 0
  • Amended your return last year—make sure you’re using the AGI from your original return, not the amended one. (If you only have a 1040X form, it’s on line 1, column A). 
  • Rounded your AGI to the nearest dollar—be sure to round up when it’s 50 cents or more and down when it’s 49 cents or less. 
  • Filed with your spouse last year—you and your spouse have the same 2022 AGI. (Don’t split the AGI amount or enter  0  for one of you). 

 

Time-saving Tip: If what you entered is correct and you continue to get a reject, you won't be able to e-file. There's probably a data mismatch at the government, or some other situation beyond your control that prevents your return from being e-filed. In this case, your only option would be to print and mail in your return. 

 

This article will give you instruction on how to print and mail your return.