Did you e-file? Did you click a big orange button that said “Transmit my returns now?”
When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.
First, check your e-file status to see if your return was accepted:
https://turbotax.intuit.com/tax-tools/efile-status-lookup/
If the IRS accepted it, what does it say here?
https://www.irs.gov/refunds Or does your account say “Ready to Mail?”
Note: If it says “Ready to Mail” or “Printed” that means YOU have to mail it yourself. TurboTax does not mail your tax return for you.
my return shows it was transmitted but it has not been accepted or rejected. What should I do?
For information on the status of your 2019 return, you may wish to call the IRS. To contact the IRS, please review the steps and information below:
IRS Support Number: (800) 829-1040
To reach a live agent at the IRS support number, follow these steps:
1. Select your preferred language.
2. Press 2 for “Personal Income Tax”
3. Press 1 for “Form, Tax History, or Payment”
4. Press 3 for “All Other Questions”
5. Press 2 for “All Other Questions”
6. Do not enter your SSN or EIN. It will ask you twice; do not enter anything.
7. Press 2 for “Personal or Individual Tax Questions”
They are available Monday through Friday, from 7:00 a.m. to 7:00 p.m. local time (Alaska & Hawaii follow Pacific Time).