My refund is less than expected by $327 and comes from TPG PRODUCTS LLC. The IRS where's my refund page says it can't find my refund so I can't figure out why it's less

 

MY REFUND WAS LESS THAN I EXPECTED

There can be a number of reasons why your refund was less than the amount you expected. First of all, look carefully at your actual tax returns.  There is sometimes confusion about the amount of refund to expect when users misinterpret the “summary” they saw in TurboTax. The amount of your refund is on your tax return.  Federal refund is on line 34 on Form 1040  State tax forms are all different so we cannot tell you what line to look at on your state form.  BUT it is important to actually LOOK at your tax return forms yourself and see the amounts of your tax refunds and/or tax due.  A lot of confusion would be avoided by doing that.

 

TurboTax does not receive feedback from the IRS regarding money that was offset from your refund.  If you owed back taxes, child support, student loan debt, etc. you will receive a letter of explanation from the IRS in several weeks.  The WMR site will contain a message regarding your offset.  It is also possible that the IRS caught a mistake you made and reduced your refund. 

 

A possible reason for the reduction could be that the recovery rebate credit was completed incorrectly and you may have entered the amount of stimulus already received wrong, which could have reduced the refund you thought you were seeing.

 

 

 It is also possible that your state reduced your refund for debts owed in your state—if the state reduced your state refund you will receive a letter from the state.

 

https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts

 IRS Treasury Offset Program Call Center at 1-800-304-3107

 

Be aware also that your Federal refund and state refund do NOT come together.  Federal and state tax returns are processed by two completely separate entities.  There is no rule as to which one will come first,

 

Did you choose to have TT fees deducted from your Federal refund?  (Remember that if you did that, you also agreed to an extra refund processing fee of $39.99)

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

 

 

 https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts

 

 

https://ttlc.intuit.com/community/refunds/help/what-is-a-refund-offset/00/26301

 

Reduced Refund      https://www.irs.gov/taxtopics/tc203

 

 

 NOTE: You can contact the IRS Treasury Offset Program Call Center at 1-800-304-3107 to ask if they have an offset for you on file. TurboTax would not have that information.

 

https://turbotax.intuit.com/tax-tips/tax-payments/who-can-garnish-an-income-tax-refund/L7cPPzDyc

Thanks for your reply. Line 34 was 3616. I owed 477 to state which I chose to have taken out of my refund. I do not believe I made any mistakes or owed any money. I looked at the fees you guys took and the amount does not match what I believe I am short.  I saw on the message board here that

"We are aware of an issue related to your Refund Processing that may have caused you to see a smaller-than-expected refund.

We’re in the process of reimbursing all who were affected. Within the next 24-48 hours, those affected will receive a credit. If you were affected, look for a deposit (in the bank account associated with your return) labeled, "Remaining Federal Refund Due".  If you don't see that deposit in a few business days, please reach out to TurboTax Customer Support."

I just want the small amount of money I think I'm owed. Or a better explanation than you are probably dumb and filled it out wrong. Or wait for something in the mail. Please help or explain to me where to actually get help

 

Your state tax due cannot be paid from your federal refund. 

 

It is not possible to pay your state tax due from your federal refund, nor is it possible to pay a federal tax due from a state refund.  The federal and state treasuries are completely separate from each other.  You may have seen a TurboTax summary of your federal and state amounts that confused you into thinking one was “paying” the other.  It is not. The ONLY thing you can pay for from a federal refund is your TurboTax fees if you chose that option.  

You must pay your state tax due using the state’s preferred method of receiving payment.  For most states that will be by making a payment to the state’s own tax website, or by mailing a check or money order.

https://ttlc.intuit.com/questions/1900884-what-are-my-options-for-getting-my-state-refund-or-for-paying-any-state-taxes-i-owe

 

https://ttlc.intuit.com/questions/1901670-how-do-i-contact-my-state-department-of-revenue

Okay I'm pretty sure it said something about paying your state automatically with your refund. Maybe I'm mistaken. In that case then my refund is even shorter than I thought. 3616 federal refund. Paid 226 in turbo tax fees. Received 2812. 

@ianshinville It is impossible to pay the state from a federal refund, so yes, your federal refund is much less than you expected, which suggests the possibility that the IRS reduced your federal refund for some reason.   If that is what happened, they will send you a letter of explanation to tell you what they changed.   TurboTax does not get any information from the IRS when they change a refund.  Sorry.    Did you receive some advance child tax credit payments that you forgot to enter?   Or maybe make a mistake with the amount of stimulus you received?   Owe back taxes or child support?

I guess I'll have to wait on our lovely government to send me a letter. No advance child tax credits. I am poor I'm very aware of the amount of stimulus I received.  No child support. And did not to my knowledge owe any back taxes. Thanks for all your responses

The IRS where is my refund page cannot find my return either so I really have no idea

Sorry---it has to be very frustrating.   You will get a letter from the IRS if they reduced your refund, but the letters take a couple of weeks to arrive.

We’re aware of an issue that may have caused customers who used our Refund Transfer service to see a smaller refund than expected.

We know how important your refund is and we apologize. We’re working quickly to resolve this and make sure you receive your full refund. You'll get an email message from us shortly letting you know when to expect the rest of your refund.

In the meantime, please refer to these Turbo Tax help articles.

Why is my direct-deposited refund or check lower than the amount in TurboTax?

Why is My Tax Refund Not What I Expected?

Topic No. 152 Refund Information

Where's the "thumbs down" icon for these goofy non-helpful inputs by TT "experts"?!

My refund is over a hundred dollars short.  The website is useless.  I just want MY money.  I think a lawsuit is a great idea!

Same here! 😠

I’m missing 1,000. 

My refund is missing 2300 and I'm trying to reach out but no customer service 😕 😒 this is crazy....just want the rest of my money 

 You should receive a letter from the IRS telling you why your refund amount was changed.  The two most common reasons so far this season are:

1. You did not enter that you received the stimulus payment in TurboTax, so your return said you were getting the money back, but the IRS caught it and said, no, you already received it.
   • If you look at line 30 of your 1040 and it shows an amount there, and you already received the $1,400 per person last year when they sent out the stimulus payments, this is likely the reason. 
   • If you do not remember getting the stimulus payments you can go back through your back records to double check.  Many people either didn't realize they did receive it or they forgot, but end up seeing it when they go back through their records. 
2. You did not report the full amount of your Advanced Payments for the Child Tax Credit that you already received.  Again, the IRS will catch this and make the changes to your return. 

A few other reasons include:

1. You owed back taxes, child support, student loans or something else that caused your refund to be Offset to pay some of the past due debt. You should have received a letter if this was the case.
2. Something was not reported correctly on your return and the IRS recalculated your return causing you not to have a refund. This could include things such as missing income or inaccurately reported income (ex. you entered $5,500 for your W2 box 1 instead of $15,500)

 

You should look for a letter from the IRS and if you do not have one or do not receive one, you would need to call the IRS at 800-829-1040 as no one else would have the answer as to why your refund was reduced.

 

hey good morning. I am freaking out myself because I was expecting a refund of $12,484 and only got $1,396. I saw SBGTP AND THE DEPOSIT AND I WAS LIKE WHAT IS THIS?! THIS CANNOT BE MY TAX REFUND? When I googled it sure enough it was and I almost **bleep** myself! This cannot be right!! Where did you read this about TT not sending whole refunds and reimbursement in 24-48hrs? I would like to check this out. I do NOT owe any money, have any debts or anything like that. There should not have been any money taken out for any offsets. I have 3 dependants. During the year I claim 0 so I get a bunch of money taken out of my check every week and at the end of the year when I file my return I always get a nice big chunk back. I got 3,600$ in child tax credit payments over 6 months and the IRS still owed me $3,6000 from that alone, plus the money I put in over the course of the year! So this just makes no sense and I'm very upset. I feel like I could throw up. I am going to HR DEPARTMENT AT MY JOB and claiming 1 or 2 from now. I am not letting shiesty IRS MOTHER FERS to take my money and then make me wait for it back only to screw me and not even give it back!! I worked for that money!!! This **bleep** is not right. What can I do??? I called the IRS and I keep getting hung up on saying that all the agents are busy. When I check the where's my refund website it says my refund was received and it is being reviewed. It doesn't even say I was paid. Also I used TT LAST year and opted to pay them with my refund and I received my refund from the IRS. I did not get the SBGTP deposit bull**bleep**. I do my own taxes every year but I am not using Turbo Tax again, next tax season I am hiring a professional. I am so mad.  

hi. I am very upset and extremely frustrated this morning because I got a direct deposit from TurboTax and it is RIDICULOUSLY less than what it should be. I don't owe the government any money, there should be no reason I had money taken out for any offsets. I work all year and claim 0 so the government takes a lot of money out of all my checks. At the end of the year every year I get a nice big check because of it. I claim head of household and I also have 3 dependants. I received 3,600$ over 6 months in the monthly payments for the child tax credit. I was still owed 3,600$ in my refund JUST FOR THAT ALONE and then the money that I worked for. My refund was supposed to be 12,484$ and I only received 1,396$ from TurboTax!!!!! That is maddening and I feel like I want to throw up. Where is my money? Is it possible that I will be getting another deposit? Where can I get help for this because I keep calling the IRS only to be told all agents are busy due to a high call volume and I get hung up on. When I check the where's my refund website it still says that they have received my refund and it is being reviewed. I have not received any emails from THE IRS OR TURBOTAX. I am at my wits end especially because I filed my taxes Jan 30 and I still haven't received it, well ALL OF IT AS OF NOW. 😡😡😡😭😭😭

Yes, I think I need a lawyer because mine is 11,088$ short!!!!😡😭😡😭 This **bleep** is not even funny. I owe nothing to anyone, I have no debts, they should not have taken any money out to offset ANYTHING. I have 3 dependants and was expecting 3,600$ JUST FROM THE REMAINDER OF MY CHILD TAX CREDIT ALONE!!! I CLAIM 0 THROUGHOUT THE YEAR and I have a lot of money taken out of my check so at tax time I always get a big refund. I work hard and this is my money! This is bull**bleep**. I am not gonna let the GOVERNMENT TAKE MY MONEY ANYMORE. I give them my money and then they make me wait forever to get it back and now they aren't even giving it to me!!!?? I filed my taxes Jan 30th and it is now March 30th . 2 months later and I received a measly 1,396$ when I was expecting 12,484$!! I want to freak out. This **bleep** is not right. I'm sorry I am ranting but I am just so mad. I don't even know what to do because the IRS DOESNT TAKE MY CALL. They say all agents are busy and hang up. Help!!!!😡😭😡😭

 

I received my letter from the IRS stating exactly what my refund would be… my deposit from TPG was over $3000 short of my actual refund amount. 
I agreed to pay TurboTax/Intuit $219 in fees for the filing of my taxes… 

where is the rest of my refund ? This is theft and racketeering. If I do not see the remainder of my refund by the end of the week, I am contacting a Federal prosecutor about criminal charges… we may have agreed unknowingly to not file a class action lawsuit, but we are not forbidden from filing criminal charges . 

We signed an arbitration agreement when we signed up for TurboTax, so we unwittingly agreed that we cannot file a lawsuit. However, if TPG is doing this to thousands of people, we are not prohibited from filing Federal criminal charges of theft and racketeering. 
I suggest contacting the prosecutor and filing charges . That will get their attention. 

My return from TPG is short over $3000. 
we signed an arbitration agreement when we agreed to use TurboTax, so we cannot file a class action civil suit. We can, however, contact a Federal Prosector and file charges of theft and racketeering. 
I agree to pay TT/Intuit $219 for the filing service… not $3000. 
this is absolute BS 

My return from TPG is short over $3000. 
we signed an arbitration agreement when we agreed to use TurboTax, so we cannot file a class action civil suit. We can, however, contact a Federal Prosector and file charges of theft and racketeering. 
I agree to pay TT/Intuit $219 for the filing service… not $3000. 
this is absolute Theft 

Mine is $1500 short. I contacted as well and they said I probably owed the IRS. I cannot find my refund in the IRS tracking website and when I logged into the IRS website there is no history of filing this year, pending payments, payment made, and had a zero balance owed for years. Unsure of what is going on and answers are needed