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New Member
posted Apr 1, 2024 11:17:16 AM

My direct deposit seems to be lost. Can I please get some help. 3 calls to you guys this morning 2 calls to my bank. 1 call to the irs can i please get some help

My bank dose not have it.

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3 Replies
Level 15
Apr 1, 2024 11:20:52 AM

Do you know for a fact that The IRS issued the refund?  What does it say on The IRS refund site?   Even if The IRS issued it, The IRS tells you to allow up to five days for it to post to your bank account.

 

Or...did you choose to pay your TurboTax fees from your federal refund?  If so, there could be a problem with the third party bank that has to be sorted out.

 

 

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

 

What is Refund Processing Service?

 

 

 

 

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

 

 

New Member
Apr 1, 2024 11:25:38 AM

Yes, i talked to the irs this morning. My tax return was released on March 27, 2023. My bank dose not have it. I did have my fee's taken out.

Level 15
Apr 1, 2024 11:27:39 AM

@minimeli1973 Contact the third party bank.  The link has already been provided to you.