My credit card shows that my order was paid for in November 2019. I have not received my turbotax software. I would like to know when I can expect my order.

Level 15

Jan 7, 2020 1:13:41 PM

If you are an Advantage subscriber where you receive the desktop software (CD or Download) automatically each tax year, sign onto your Advantage account and then use the toll free phone number to speak with an agent concerning your order - https://accounts-tax.intuit.com/turbotaxadvantage

You can download the installation file after signing onto your Advantage account

See this TurboTax support FAQ about an Advantage order - https://ttlc.intuit.com/community/choosing-a-product/help/when-can-i-expect-to-receive-my-turbotax-a...

Otherwise contact TurboTax support for assistance. Use the key words billing issues.

Support is open from 5am to 9pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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My credit card shows that my order was paid for in November 2019. I have not received my turbotax software. I would like to know when I can expect my order.