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Returning Member
posted Jul 10, 2020 11:15:25 AM

MY CC PAYMENT IS NOT BEING PROCESSED? WHAT TO DO?

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1 Replies
Expert Alumni
Jul 13, 2020 7:47:04 AM

The billing address on your credit card and the mailing address on your tax return have to match or you will get an error for paying with a credit card.

If they are not the same then change your mailing address to your billing address.  Click on My Info on the left side of the screen.  Edit you mailing address and Continue.  Go back to the File section to make your payment.

After the payment has been approved, go back to My Info and change the address back to the original.