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New Member
posted Mar 24, 2024 4:12:02 PM

My brokerage import selections say i'm linked on my ttax destop but none of the data s imported. I've completed this a half dozen times including logging on and off both

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1 Replies
Level 15
Mar 25, 2024 10:04:37 AM

This happens occasionally.  Close TurboTax, then try clearing your browser's cache and deleting your cookies -- this will sometimes facilitate a complete import.  See the TurboTax Help articles How to clear your cache and How do I delete cookies? for guidance. 

 

Then, close the browser, re-open it, and open TurboTax Online again. 

 

Finally, make sure you're only downloading information from one brokerage at a time.

 

If these suggestions aren't helpful, see the following TurboTax Help articles for potential fixes: