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Level 2
posted Sep 25, 2019 10:19:56 AM

Just received an e-mail stating Turbo Tax has identified a calc error (form 8960 deduction) that requires I re-file my 2018 tax forms. Is this legit, or a scam attempt?

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4 Replies
Level 15
Sep 25, 2019 10:29:44 AM

When an error is identified then notification emails are sent out to alert possible users of the situation and the possible need to amend the return ... review your return to see if you were affected.  Call support if you need more information. 

 

You will need to contact TurboTax support for this situation ….

 

Go to this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

 

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 15
Sep 25, 2019 10:58:27 AM

Ahhh...here are the official TTX FAQs:.....with links to Online or Desktop user directions:

 

https://ttlc.intuit.com/community/tax-topics/help/2018-form-8960-deductions/01/843674

Level 3
Sep 26, 2019 5:42:39 AM

I got this email too. Is it possible the email went to people who *could* have under reported their deductions, or was it sent to people whose forms are definitely incorrect as filed? The reason I ask,  I just followed the instructions TT gave me (2018 Form 8960 deductions) exactly - I opened TT 2018, ensured everything (program and forms) got updated, opened my return, went through the steps (it said it was an automatic fix for Federal only), yet TT said "There were no changes to your return are you sure you need to file an amended return?" Is its possible this email did not apply to me? Thank you.

Level 15
Sep 26, 2019 7:24:47 AM

@Don-TT 

 

We don't have the details about that .....You'll probably have to call TTX to find out.  There are are instructions and a special telephone number to call TTX at the bottom of this FAQ.   

 

https://ttlc.intuit.com/community/tax-topics/help/2018-form-8960-deductions/01/843674