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Level 1
posted Feb 8, 2024 6:49:39 PM

It shows that my return was excepted on the 18th but I didn’t submit it until the 22nd so how is that

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1 Best answer
Expert Alumni
Feb 9, 2024 8:27:40 AM

Log into your Turbo Tax account.  Check the landing page, check the submitted date then the accepted date and see if these two dates are correct. 

3 Replies
Expert Alumni
Feb 9, 2024 8:27:40 AM

Log into your Turbo Tax account.  Check the landing page, check the submitted date then the accepted date and see if these two dates are correct. 

Level 1
Feb 9, 2024 8:33:17 AM

It says submitted on 01222024 and accepted on 01182024

Expert Alumni
Feb 9, 2024 2:39:47 PM

I would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below and @AmyC:

TurboTax Online:
Sign into your online account.
Locate the Tax Tools on the left-hand side of the screen. 
A drop-down will appear. Select Tools 
On the pop-up screen, click on “Share my file with agent.”
This will generate a message that a diagnostic file gets sanitized and transmitted to us.
Please provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:
Open your return.
Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent”
This will generate a message that a diagnostic copy will be created. Click on OK and the tax file will be sanitized and transmitted to us.
Please provide the Token Number that was generated in the response.