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Returning Member
posted Oct 1, 2024 2:22:48 PM

It'sDeductible Can't Sign In

Can't sign in to it's Deductible.  When we attempt to sign in and sometimes just trying to select the page produces: "We're sorry, we can't find the page you requested.

You may have incorrectly typed the address (URL) or clicked on an outdated link."

Changed passwords and tried to browsers.  Currently using Macbook Air w/ MacOS 14.6.1 tried latest Safari and Chrome

0 5 4272
5 Replies
Level 15
Oct 1, 2024 2:31:20 PM

Try this link, it should let you sign onto ItsDeductible - https://itsdeductibleonline.intuit.com/login

Level 15
Oct 1, 2024 3:13:28 PM

@fmnisson 

 

It could be that you are using an old bookmarked URL'
I've had constant issues with my old bookmarked page URL too:

https://turbotax.intuit.com/personal-taxes/itsdeductible/
______________________________
There's a new URL, that goes to a page that looks almost identical,

https://itsdeductibleonline.intuit.com

 

but the login on that page works perfectly for me

(and is the one posted above by DoninGa):

 

https://itsdeductibleonline.intuit.com/login

_________________
TTX needs to change the re-direct from the sign-in on that older webpage for those users who have the old bookmark, and don't realize there is a new one.  Should be simple if anyone at TTX is actually paying attention.  

Returning Member
Oct 5, 2024 5:05:34 PM

that worked Thank You 🙂

George

Returning Member
Oct 5, 2024 5:08:39 PM

Thanks your's and DonnaG were spot on.

George

New Member
Oct 6, 2024 8:32:14 PM

Thanks to VolvoGirl for directing me to this thread indicating the new URL.  But it's unacceptable to a high degree that we have to rely on the community to get us to the correct place.  As you noted, Intuit / TurboTax should set up an automatic redirect.  Maybe the new link is deep inside one of their promotional junk blasts, but how are they going to assure we see it unless the title of the message says something about it.

Thanks, SteamTrain and fmnisson.